AGB

 

1. Scope

For all orders via our online shop, the following terms and conditions apply. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor self-employed.

2. Conclusion of contract

The purchase contract is concluded with Montar A/S.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place the products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after sending the order, you will receive a confirmation by e-mail

3. Terms of delivery and return

Orders will be processed and sent the same day or within 24 hours in the working days (Monday-Friday). The typical delivery time is within 2-4 working days in European countries. We ship from our warehouse in Denmark, Kolding with PostNord Group.

PostNord ParcelShop: Free shipping applies to orders with an amount of minimum 799 DKK (or 49 DKK)

PostNord Private Delivery: 69 DKK.

Return

Return: If you are not satisfied with your Montar products, we give you 30 days in which you can return your product(s). NOTE: Condition of the returned product must be in the same condition as new and with the original packaging.

You can easily make a return by writing to info@montar.dk. We will send you a GLS return label for you to print. NOTE: You bear the cost of returning the goods, therefore we will charge € 9 of your returned order as payment for a GLS return label provided by us. You can print a return form right here. We will also charge you 9 € for freight if your final order sum after return is less than 70 €

If you would like to send without using our return label, please send with private delivery to
Montar A/S
Gl Skartved 5
6091 Bjert
DENMARK

Exchange: You cannot exchange any products. You must return your product and make a new order.

NOTE: Refund of money takes 5-10 business days.

4. Payment

In our shop you can use the following payment methods:

ApplePay, GooglePay, iDEAL, Mastercard, Paypal & Credit card

When placing the order, you provide your credit card details and the credit card company performs an authorization check. The payment transaction will be carried out automatically and your card will be charged immediately after the goods have been sent.

5. Retention of title

The goods remain our property until full payment.

6. Warranty and Guarantees

The statutory warranty rights apply. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.

Customer Service: You can contact our customer service for any questions or complaints Monday to Tuesday from 8:00 am to 3:00 pm by phone at 0045 3070 8444 or by e-mail at info@montar.dk.

7. Liability

We are always fully liable for claims due to damage caused by us, our legal representatives or vicarious agents

• In case of injury to life, body or health
• in case of intentional or negligent breach of duty
• with guarantee promise, as far as agreed, or
• as far as the scope of application of the Product Liability Act is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract and (contractual) obligations by ordinary negligence of us, our legal representatives or vicarious agents, the liability shall be limited to the amount foreseeable at the time the contract was concluded damage limited, which typically has to be expected.

Claims for damages are excluded.

We are not liable for any delays or for non-performance due to force majeure. For as long as a force majeure situation persists, House of Montar is relieved from performance of its obligations.

Force Major

In the event that delivery, timely delivery or defective delivery is prevented or delayed by events beyond our control, including but not limited to work conflict, disruption, transportation or other third party failure, we may postpone the delivery or completely or partially cancel the order after own choice by notifying the consumer as soon as possible.

8. Dispute resolution

The European Commission provides an Online Dispute Resolution platform, which you can access here. Consumers have the opportunity to use this platform to submit a complaint regarding an online purchase and resolve their disputes.